Shipping and Delivery Policy (Mollu.pl)

At Mollu, we ensure that our delivery process reflects the premium quality of our products. Each merino wool blanket is meticulously inspected and carefully packaged to protect it from external factors, guaranteeing it arrives in your hands in pristine condition.

1. Order Processing Time

• We strive to prepare and dispatch all orders as quickly as possible. The standard processing time (preparing the product for shipment) is 1 to 3 business days from the moment payment is cleared.
• For custom orders or limited-edition collections, processing times may be extended. If this is the case, you will be notified via the product description or email.
• Orders are not packed or shipped on weekends or public holidays.

2. Shipping Methods and Carriers

To ensure the highest standard of delivery service, we partner exclusively with trusted logistics operators:

• Domestic Shipping (Poland): Delivered via DPD, DHL, or InPost courier directly to your address, or to InPost Paczkomaty locker boxes. Delivery time is usually 1-2 business days from dispatch.
• International Shipping: Realized via premium international couriers (such as UPS, FedEx, or DPD). Delivery time within Europe is typically 3-7 business days, depending on the destination country.

3. Shipping Rates

• Current shipping costs are automatically calculated and displayed in your cart during the checkout process, based on your selected delivery method and destination country.
• Free Shipping: We offer complimentary shipping for qualifying orders. The specific threshold for free delivery will be clearly indicated in the checkout area.

4. International Customs and Duties

For shipments sent outside the European Union, the Buyer may be subject to local import duties, taxes, and customs clearance fees in accordance with the destination country's regulations. These additional charges must be borne by the recipient; Mollu has no control over these fees.

5. Shipment Tracking

The moment your luxury blanket leaves our studio, you will receive an automated email confirmation containing a tracking link. This allows you to monitor the journey of your package in real-time.

6. Damaged Shipments

We want your package to arrive in perfect condition. Please inspect the packaging upon delivery. If the cardboard box or protective film is visibly damaged, please report this to the courier and request a damage report, as this will significantly speed up the courier insurance claim process. In case of any issues, contact us immediately at: hello@mollu.pl.

Last updated: July 17, 2026